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العربية · اردو

Privacy Policy

Last updated: July 25, 2026

Abeely ("we", "us") respects your privacy. This policy explains what we collect, how we use it, and how we protect it across our iOS app, Android app, Telegram Mini App, WhatsApp integration, and website.

1. Data we collect

  • Phone number — to create your account and send OTPs.
  • Name and avatar — optional, for your profile.
  • Location — to match your request to nearby providers. Your precise location is blurred (~500m) until both parties accept an offer.
  • Request / offer / message content — text, photos, voice notes.
  • Device push token (FCM / APNs) for new-offer notifications.
  • Basic usage data — session time, device type, app version. No ad-tracking.

2. How we use the data

  • Matching requests to suitable providers.
  • Facilitating in-app communication.
  • Sending notifications about offers, messages, and updates.
  • Fraud prevention and platform integrity.
  • Improving matching quality via AI models (see §4).

3. Third-party processors

We share the minimum necessary data with processors who act on our behalf:

  • Supabase (database and storage).
  • OpenAI (semantic embeddings of request and store descriptions).
  • Anthropic Claude (content classification, conversational flows, response generation).
  • Google Places (discovering new providers near a request).
  • Telegram and WhatsApp Business (optional messaging channels).
  • Firebase Cloud Messaging and Apple Push Notification service.
  • Unifonic / Taqnyat (SMS delivery within Saudi Arabia).
  • Sentry (server-side crash tracking, no personal data).
  • Vercel (hosting).

4. AI processing

We use large language models (OpenAI, Anthropic) to process your request content (text or voice) for matching and classification. Content is sent over encrypted endpoints and handled under each provider's data-processing agreement. We do not sell your data and do not use it to train external models.

4.1. Translating incoming content

We send incoming content text to Anthropic to translate it into the app language in two cases only: if you enable automatic translation in Settings, incoming requests, offers and messages are translated as they arrive; or if you press “Show translation” on a particular piece of text, that text alone is sent. With automatic translation off, nothing is sent unless you press it. We do not automatically translate content you wrote, and the original text is never changed. We may cache a derived translation for up to 30 days to improve speed. You can always show the original or turn automatic translation off in Settings.

5. Data retention

We retain your account while it is active. When you delete your account (see §7) we strip personal information immediately and keep request/offer records for 5 years to comply with Saudi commerce and dispute-resolution law.

6. Security

All traffic uses TLS. Passwords (if used) are hashed. OTPs expire after 5 minutes. Session tokens on iOS/Android are stored in Keychain / EncryptedSharedPreferences.

7. Your rights & account deletion

You may at any time:

  • Access your data from inside the app.
  • Correct or update any data.
  • Delete your account from Settings → Delete Account.

8. Children

Abeely is not directed at children under 13. If we learn we have collected data from a child below the age of consent, we remove it immediately.

9. Changes

We may update this policy. We notify you in-app before any material change takes effect.

10. Contact

For any inquiry: [ ]